Returns & Refund Policy.
Risk-free upskilling: everything you need to know about our satisfaction guarantee.
Please note that once you purchase a course on the Generiss Academy website, you automatically agree to our Privacy & Cookie Policy, Terms of Use,Rescheduling Policy, and Refund Policy.
The terms and conditions of our Refund Policy are as follows:
Cancellation by Generiss Academy
Generiss Academy reserves the right to cancel a training program or change the location or delivery format.
In case Generiss Academy cancels a training program, the registered attendee will receive a 100% refund. Else, as per the attendee’s request, the same fee can be adjusted towards one of three upcoming training programs and no additional fee will have to be paid.
Cancellation of Attendance for Classroom & Online Classroom Training by a Registered Attendee
- Within 24 hours (1 day) from the date of payment made – 100% refund
- More than 24 hours (1 day) after payment has been made – No Refund
- If Generiss Academy cancels the scheduled training or withdraws the course – We will reschedule the training at no extra cost / 100% Refund
At Generiss Academy, we strive to provide the highest quality online IT training courses to our students. We understand that circumstances may change, and occasionally, a course may not meet your expectations. Therefore, we offer a 14-day returns and refund policy to ensure your satisfaction.
Eligibility for Refund
- The request for a refund must be made within 24 hours ( 1 day ) of the purchase date.
- The student must not have completed more than 20% of the course content.
- Refund requests must be submitted in writing to our customer support team.
Refund Process
- Upon receiving a refund request, our customer support team will review the request and verify eligibility.
- If the request meets the eligibility criteria, a refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
Exceptions
Refunds will not be granted for courses where the student has completed more than 20% of the content.
Courses purchased through third-party platforms or partners may be subject to their refund policies.
Refunds will not be provided for courses purchased during promotional or discounted periods, unless required by law.
Contact Information
If you have any questions or concerns regarding our returns and refund policy, please contact our customer support team at Email address: info@generiss.academy or telephone number: +44 330 223 6934
Policy Updates
Generiss Academy reserves the right to update or modify this returns and refund policy at any time. Any changes will be communicated to our students through our website or via email.
By enrolling in our courses, you agree to abide by the terms and conditions outlined in this returns and refund policy.
This policy is designed to ensure fairness and transparency in our dealings with students while also protecting the integrity of our courses.
Frequently Asked Questions
Find answers to some of our most common questions relating to Generiss Academy courses.
These FAQs aim to address common inquiries from aspiring students and provide them with the information needed to make informed decisions about their IT training journey.
If you still can't find the information you are looking for, please contact us.
What IT & Business courses do you offer?
We offer a diverse range of IT and Business courses covering areas such as programming languages, cybersecurity, cloud computing, data science, Project Management and more. Our courses are designed to cater to various skill levels, from beginners to advanced professionals
How are your courses structured?
Our courses are structured to provide a comprehensive learning experience. They typically include a mix of theoretical concepts, hands-on exercises, projects, and assessments. We aim to ensure that students not only understand the theory but can also apply their knowledge in real-world scenarios.
Are your instructors industry professionals?
Yes, our instructors are seasoned industry professionals with extensive experience in their respective fields. They bring real-world insights and practical knowledge to the classroom, enhancing the relevance of the learning experience.
What equipment do I need to join a Virtual course?
To join a virtual classroom course, you’ll need specific equipment and technology to ensure a smooth and effective learning experience. Here’s a list of essential equipment:
Computer or Laptop:
A reliable computer or laptop with up-to-date hardware and software is essential. Ensure that your device meets the minimum system requirements specified by the virtual classroom platform.
Internet Connection:
A stable and high-speed internet connection is crucial for participating in virtual classroom sessions. A wired connection is often more reliable than Wi-Fi, but a strong and secure Wi-Fi connection can also work well.
Web Browser:
Most virtual classroom platforms support popular web browsers such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. Make sure your browser is updated to the latest version.
Webcam:
Many virtual classrooms use video conferencing, so having a built-in or external webcam is beneficial. It enhances communication and engagement by allowing participants to see each other.
Microphone:
A good-quality microphone is essential for clear communication during virtual classes. Ensure that your computer has a built-in microphone, or use an external one if needed.
Headphones or Speakers:
To listen to the instructor and participate in discussions, you’ll need either headphones or speakers. Headphones are recommended to minimize background noise and enhance audio clarity.
Display:
A computer monitor or laptop screen with an adequate display size is necessary for viewing presentations, slides, and other course materials. A larger screen can enhance the overall learning experience.
Software Applications:
Install any required software applications or plugins for the virtual classroom platform. Commonly used applications include Zoom, Microsoft Teams, Google Meet, or other platform-specific tools.
Operating System:
Ensure that your computer is running a compatible operating system.
Note-taking Tools:
Have your preferred note-taking tools ready, whether it’s a physical notebook, a digital note-taking app, or both. Staying organized during virtual classes is important for effective learning.
Comfortable Workspace:
Set up a comfortable and well-lit workspace. Consider factors such as seating, lighting, and a clutter-free environment to minimize distractions and optimize your focus during virtual classes.
Additionally, make sure to test your equipment and internet connection in advance to address any potential issues before the virtual classroom sessions start.
Are discounts available?
Yes, we offer discounts for multiple bookings, nonprofits, charities, NGOs and so on. Contact us to find out more.
How can I pay for my training?
We accept all major credit cards, or we can arrange invoicing for payment via bank transfer.
Can I get a certificate to prove I have attended your courses?
Yes, we will supply you with a virtual badge to add to your LinkedIn profiles and certificates of attendance on a request basis. Email training@generissacademy.ng for yours.
Are the courses beginner-friendly?
Yes! We provide structured Learning Paths that range from “Zero to Hero” fundamentals to advanced, specialized masterclasses. Each course is tagged by difficulty level so you can find your perfect starting point.
Is there hands-on practice, or is it all video?
We believe you learn by doing. Most of our technical tracks include:
- Interactive Coding Sandboxes
- Virtual Lab Environments (AWS/Azure/GCP)
- Downloadable Project Files
- Quizzes and Peer-Review Assignments
Can I cancel my subscription at any time?
Yes. We hate “subscription traps” as much as you do. You can cancel your membership through your account settings with a single click. You will retain access until the end of your current billing cycle.
Do you offer team or corporate plans?
We do. We provide Generiss Learning for Business, which includes a centralized dashboard for managers to track team progress, assign specific learning paths, and manage seats at a discounted volume rate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and—depending on your region—Google Pay and Apple Pay.
What if I get stuck on a specific lesson?
You’re never alone. Every course has a dedicated Discussion Forum where you can ask questions. Our instructors and community mentors regularly jump in to provide clarity.
Is the content updated regularly?
The IT world moves fast, and so do we. We update our core curriculum quarterly to ensure we are teaching the latest versions of software and the most current industry best practices.